Terms of Service

1. About these Terms

These Terms of Service govern your use of www.balanceinstitute.com and any programs, services, communications or content provided by The Balance Institute Pty Ltd ("The Balance Institute", "we", "us", "our").

By using this website, submitting a form, registering for a program or webinar, or receiving SMS communications from us, you agree to these Terms. If you do not agree, please do not use the website or submit your information.

2. Business information

3. Age requirement

You must be at least 18 years old to use this website, register for programs, submit forms, purchase services, or receive SMS communications from The Balance Institute Pty Ltd.

4. Use of the website

4.1. You may use this website for lawful purposes only.

4.2. You agree not to use the website in any way that causes, or may cause, damage to the website or impairment of its availability, or in any way that is unlawful, fraudulent, or harmful.

4.3. All content on this website, including text, graphics, logos, audio, video and course materials, is owned by or licensed to The Balance Institute Pty Ltd and is protected by copyright. You may not reproduce, distribute or create derivative works from it without our written permission.

5. Programs and services

5.1. Program descriptions, inclusions, formats and pricing are as set out at the point of purchase and may change from time to time.

5.2. Any testimonials, case studies, statistics or results shared on this website reflect the experiences of specific individuals. They are not a guarantee, promise or representation that you will achieve the same or similar results. Individual outcomes depend on many factors including your circumstances, participation and effort.

5.3. Our programs are educational and coaching services. They are not medical advice, psychological treatment, psychiatric care or therapy, and they are not a substitute for professional medical or mental health care. If you are experiencing a medical or mental health concern, please consult a qualified professional.

6. SMS messaging terms

6.1 Two separate consents

We collect SMS consent through two separate, independent checkboxes. Ticking one does not tick the other. You may tick either, both, or neither.

6.2 Consent is optional

Both SMS consent checkboxes are optional and neither is ticked by default. Providing your phone number alone does not enrol you in SMS messaging of any kind. Registration succeeds whether or not you tick either box. Your consent to receive marketing SMS messages is not a condition of purchase.

6.3 Message frequency

Message frequency varies.

6.4 Message and data rates

Message and data rates may apply. Contact your mobile service provider for details.

6.5 Opting out

You may reply STOP to any message to opt out of future text messages. You will receive a single confirmation that you have been unsubscribed.

6.6 Help

You may reply HELP for assistance at any time, or contact us at [email protected].

6.7 Carrier liability

Carriers are not liable for delayed or undelivered messages.

6.8 Supported carriers

Message delivery is subject to your mobile carrier's network availability and is not guaranteed.

6.9 Mobile information

7. Email communications

By submitting your email address you agree to receive emails from us relating to the program or resource you requested, along with related educational content and offers. You may unsubscribe at any time using the link in any email.

8. Payments and refunds

8.1. Payment terms, inclusions and any refund or cancellation rights applicable to a paid program are set out at the point of purchase and form part of your agreement with us.

8.2. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law which cannot lawfully be excluded.

9. Third party links

Our website may contain links to third party websites. We do not control and are not responsible for the content, policies or practices of those websites.

10. Disclaimer and limitation of liability

10.1. The website and its content are provided on an "as is" basis. To the maximum extent permitted by law, we exclude all representations and warranties not expressly set out in these Terms.

10.2. To the maximum extent permitted by law, The Balance Institute Pty Ltd will not be liable for any indirect, incidental, special or consequential loss arising out of your use of the website, our programs, or our communications.

10.3. Clause 8.2 applies to this section. Nothing here limits rights under the Australian Consumer Law that cannot lawfully be limited.

11. Privacy

Your use of this website and our services is also governed by our Privacy Policy, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Please review this page periodically.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that state.

14. Contact us